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Table of Contents

About the ICU 

Visiting Times

Children under 12

If family is unwell

Hosptial Map

Nepean ICU is a highly specialised unit that looks after patients with potentially life-threatening conditions. It is staffed with highly trained nurses and medical specialists and holds 24 beds which is divided into two pods: ICU 1 (Beds 1-12) and ICU 2 (Beds 13-24).

Due to the complex nature of the ICU environment and to uphold our patients’ safety, the unit is closed off by automatic swinging doors. It is operated by the administrative staff and requires you to use the outside intercom to inform us who you are and why you are visiting. Please be respectful to our staff and understand that you may be asked to wait in the waiting room while we care for your loved one. Please to not walk into the unit without buzzing first.  

When a patient comes into the ICU there is often assessments and tests that need to be attended to immediately in order to determine what is wrong and provide treatment. The priority is to take care of them and provide life support. The medical staff may not have the answers you need as soon as you would like. We appreciate that you may feel frustrated as you are asked to wait. Please know that we will do our best to keep you updated when we can.

Visiting Times

The care your loved one during their stay in the ICU can take up most of the day. Therefore, our visiting hours are limited from 10am to 8pm. We encourage you to spend time with your loved one and we would love to talk with your family about what works best for spending time in the unit.  

Due to space restrictions within the bedspace as well as most of our patients being critically unwell, we are only able to accommodate 3 visitors at one time. Rest and sleep are important for recovery. Frequent shorter visits may be more beneficial than lengthy ones.  

We ask that you please avoid bringing children and infants under the age of 12 into the ICU. It can be a scary place, full of unfamiliar sights and sounds, along with a lot of different bugs and infections that your child can be exposed to. If you need to bring your children in with you, please speak to the nursing staff, clinical nurse manager or social worker and we can discuss ways to support your family.

Upon entering the unit, if you see that the curtain is closed at your loved one’s bedspace please do not enter, but enquire first with a nurse if it is ok to come in.  

Please always wash your hands upon entering and leaving the ICU.

If you or other members of your family are unwell, please avoid visiting the hospital. If this is the case, please contact our staff to let us know that you are unable to visit and we can organise other arrangements to keep you informed of your loved one’s progress.  

Hospital Map

Visiting the ICU

Visiting the ICU

More Information


Visiting the ICU

Please access for more information regarding visiting times, our recommendation for children visiting the ICU and if a member of your family is unwell.

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Taking Care of Yourself

It is vital that you take the time to look after yourself and reach out for support and guidance during this stressful time. We have provided a number of tips and recourses on ways that can help you during your journey as a family member in the ICU.

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Patient Safety

Patient safety is an essential component of high-quality care provided in the ICU. Our team have worked hard to establish a number of tools and strategies that ensures the ICU provides safe care, in the context of evidence-based practice and the National Safety and Quality Health Service (NSQHS) requirements.

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The ICU Environment

We understand that entering the ICU can be very overwhelming. The environment is often very busy with many unfamiliar sights and sounds. We hope that this page can better orientate you to the bedspace and the various equipment you may encounter.

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Medical Rounds

Please access for further information about medical rounds within the ICU including rounding times, what rounds involve and how to receive updates from the medical team.

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Spiritual Care

In Nepean ICU we aim to accommodate for all kinds of spiritual care required and welcome families to speak to the team for recourses available within the hospital or to organise their own external support.

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Helpful Tips

Please access for further information that you might find helpful during your ICU journey including, accommodation, parking, bathrooms, food and beverage, mobile phones, flowers and balloons as well as taking notes.

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Your ICU Team

The Nepean ICU team consider patients and their families a central and vital part of our team. We value working together to deliver high quality care with compassion and respect to every patient. Our team are here to support and guide you and your loved one through this ICU admission.

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We understand that it can be very difficult to see your loved one acting differently or in a state of confusion. Please access for more information about delirium.

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End of Life Care

The transition from active treatment to palliative/end of life care in ICU can often be sudden and unexpected. We recognise this is an overwhelming and emotional time for families and friends.

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Beyond Critical Care

Leaving critical care and going to the ward is an important step in your recovery process as your ICU stay only plays a small part in your journey in hospital. The following information will help you and your family learn more about the ward environment and provide information about your recovery process.

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