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ICU Information for
Patients & Family

A message from the ICU

Welcome to Nepean Hospital Intensive Care Unit (ICU). Whether your loved one’s admission was planned following a surgery or unexpected, they will require constant monitoring and support only available in this specialised area. Our team works hard to ensure that our patients receive the highest level of care to achieve the best possible outcomes.


We understand that the unit can be an overwhelming place and visiting your loved one can be both a difficult and extremely stressful time. The environment can be unfamiliar, technological and busy leaving your family unit feeling distressed and vulnerable. That is why we have designed this orientation bundle to support you the best way that we can so that you can prioritise your time and energy where it is needed most, with your loved one. We aim to promote a space where you can feel close to your family member, be a part of their care and engage in supports to help you cope with this situational crisis.


We hope that this website can provide you with information needed to get a better understanding of the unit, help orientate you to members of our team, as well as guide you through this challenging journey as you support your loved one throughout their stay.


If you need more information, or if you have any questions or concerns, it is important you get the answers that you need. Please talk to any one of our friendly staff and they can provide you with assistance. We are all here to help.

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Visiting the ICU

Please access for more information regarding visiting times, our recommendation for children visiting the ICU and if a member of your family is unwell.

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Taking Care of Yourself

It is vital that you take the time to look after yourself and reach out for support and guidance during this stressful time. We have provided a number of tips and recourses on ways that can help you during your journey as a family member in the ICU.

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Patient Safety

Patient safety is an essential component of high-quality care provided in the ICU. Our team have worked hard to establish a number of tools and strategies that ensures the ICU provides safe care, in the context of evidence-based practice and the National Safety and Quality Health Service (NSQHS) requirements.

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The ICU Environment

We understand that entering the ICU can be very overwhelming. The environment is often very busy with many unfamiliar sights and sounds. We hope that this page can better orientate you to the bedspace and the various equipment you may encounter.

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Medical Rounds

Please access for further information about medical rounds within the ICU including rounding times, what rounds involve and how to receive updates from the medical team.

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Spiritual Care

In Nepean ICU we aim to accommodate for all kinds of spiritual care required and welcome families to speak to the team for recourses available within the hospital or to organise their own external support.

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Helpful Tips

Please access for further information that you might find helpful during your ICU journey including, accommodation, parking, bathrooms, food and beverage, mobile phones, flowers and balloons as well as taking notes.

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Your ICU Team

The Nepean ICU team consider patients and their families a central and vital part of our team. We value working together to deliver high quality care with compassion and respect to every patient. Our team are here to support and guide you and your loved one through this ICU admission.

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We understand that it can be very difficult to see your loved one acting differently or in a state of confusion. Please access for more information about delirium.

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End of Life Care

The transition from active treatment to palliative/end of life care in ICU can often be sudden and unexpected. We recognise this is an overwhelming and emotional time for families and friends.

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Beyond Critical Care

Leaving critical care and going to the ward is an important step in your recovery process as your ICU stay only plays a small part in your journey in hospital. The following information will help you and your family learn more about the ward environment and provide information about your recovery process.

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